FREQUENTLY ASKED QUESTIONS

1. What payment methods do you accept?

We accept various payment methods, including credit and debit cards (Visa, MasterCard, RuPay), UPI, net banking, and popular wallets like Paytm and PhonePe.

2. Is there a cash-on-delivery option?

Yes! We offer cash-on-delivery (COD). You don't have to pay to the courier person instead make the payment to our account post receiving the product.

3. How long does delivery take within India?

Delivery typically takes between 2-3 business days within Karnataka and 5-10 business days depending on your location outside Karnataka. You will receive tracking information once your order has shipped on email.

4. What are your shipping charges?

Shipping within Karnataka is 100/- it varies according to your pin code.

5. Do you offer international shipping?

Currently, we only ship within India. Stay tuned for future updates as we plan to expand our shipping options!

6. What is your return policy?

We accept returns within 48 hours of receiving your order. Items must be unworn, unwashed, and in original packaging. For more details, please check our Return and Exchange Policy.

7. How can I exchange an item?

To exchange an item, please follow our return process and indicate your desired size or item in your return request. We’ll guide you through the steps!

8. What sizes do you offer?

We provide a wide range of sizes from S to XXL and plus sizes in specific collections as well.

9. How do I care for my ethnic wear?

For ethnic wear, we recommend you to wash in cold water and dry in shade.

10. Do you have any physical stores?

We currently operate online only. However, we often participate in exhibitions and pop-up events. Follow us on social media for updates on our events!

11. How can I stay updated on sales and new arrivals?

Sign up for our newsletter at the bottom of our website or follow us on social media to be the first to know about sales, new arrivals, and exclusive promotions!

12. What should I do if I have issues with my order?

If you encounter any issues with your order, please contact us on houseofksipra@gmail.com, and we’ll assist you as quickly as possible.

13. Can I gift your products?

Absolutely! You can purchase our gift cards.

14. What if the item I want is out of stock?

If an item is out of stock, you can sign up for restock notifications on the product page. We’ll let you know when it’s available again!